Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within [1–3 business days] after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Shipping Times & Rates
Shipping rates and delivery times are calculated at checkout based on your location and the shipping method selected.
Typical delivery times:
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Standard Shipping: [3–7 business days]
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Priority/Express Shipping: [1–3 business days]
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or other circumstances outside of our control.
Domestic Shipping
We currently ship orders to addresses within the United States.
Please make sure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
Tracking Your Order
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the shipping address provided at checkout, we are not responsible for packages that are lost or stolen.
If your package arrives damaged, please contact us at [your email address] within [48 hours] of delivery and include photos of the damaged package and items.
If your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps with the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address after placing your order, contact us as soon as possible at [your email address]. We’ll do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing.
Shipping Delays
We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs processing, or other circumstances beyond our control.
If your package is delayed, please use the tracking information provided to check its current status.
Questions
If you have any questions about your order or our shipping policy, please contact us at:
Heal Avenue
Email: richardnichols0978@gmail.com
Phone Number : (769) - 798 - 7330